Massachusetts Bay Transportation Authority (MBTA) Access Information
Note: The most up-to-date info may be found at the MBTA's Web site: http://www.mbta.com
MBTA Transportation Information
Department of System-Wide Accessibility
Established in 2007, the Department of System-Wide Accessibility works with all other MBTA departments to execute the T’s mission of becoming the global benchmark for accessible public transportation. Click on the links below to learn about the accessibility services offered on our fixed-route system, as well as exciting developments underway to further expand access to all of our customers.
MBTA Services for Customers with Disabilities and Senior Citizens
The MBTA's Office for Transportation Access (OTA) oversees programs and services for persons with disabilities and senior citizens. The OTA manages the MBTA's paratransit program, The RIDE; the Call-A-Lift Bus Program; the Senior and Access Pass Program. The office addresses customer concerns regarding station, venicle and program access for the MBTA's fixed route services: Bus subway, commuter rail, light rail (Green Line) and commuter boat. In addition, OTA staff provides travel information for customers who require an accessible route to get to their destination.
Office Hours: OTA is located at 10 Park Plaza, 4th Floor, Boston, 02116. Mon-Fri 8:30am to 5pm.
Call: 617-222-5123 (Voice) or 617-722-5415 (TTY), Toll Free: 800-533-6282 (In MA).
Senior and Transportation Access Pass Program(TAP): Reduced are passes for elgible persons with disabilities and senior citizens. Call 617-222-5926 or 617-222-5854 (TTY). http://mbta.com/fares_and_passes/reduced_fare_programs/?id=24359
The RIDE: THE RIDE paratransit service provides door-to door, shared-ride transportation to eligible people who cannot use fixed-route transit (bus, subway, trolley) all or some of the time because of a physical, cognitive or mental disability. THE RIDE is operated by the Massachusetts Bay Transportation Authority (MBTA) in compliance with the federal Americans with Disabilities Act (ADA). Under the ADA, paratransit functions as a 'safety net' for people whose disabilities prevent them from using public transit. It is not intended to be a comprehensive system of transportation that meets all the needs of persons with disabilities, and it is distinct from medical or human services transportation. You will travel with other customers going in the same general direction.
Accessible vehicles are used to serve persons with disabilities, including those who use wheelchairs and scooters. THE RIDE operates 365 days a year generally from 5 AM - 1 AM in sixty (60) cities and towns. For RIDE trips with origin and destination within 3/4 mile of fixed-route service that operates outside of these hours, or in other municipalities within 3/4 miles of MBTA bus service, extended RIDE service is available.The RIDE now operates in 62 cities and towns.Effective January 6, 2014, the local one-way ADA fare for each registered passenger or guest is $3 when booking 1-14 days in advance.
One-way fares for premium non-ADA trips are $5 per registered passenger or guest. This applies when the trip origin and/or destination is greater than 3/4 miles from MBTA bus or subway service and outside of the core areas, or for same-day trip requests or changes, except for trip time negotiation. Reservationists will confirm the fare when you schedule a trip.
A Personal Care Assistant (PCA) accompanying a registered user is not charged a fare. One other person may travel as a guest. Additional guests are allowed if space is available. PCAs and guests must travel to and from the same destination at the same time as the registered user. Guest fare is $3. In order to use the RIDE you must complete an application and become elgible. Allow twenty one days to process application upon receipt. Call 617-222-5123 or 800-533-6282; TTY 617-222-5415 for information on towns and to receive an application.
The RIDE Service Area map: http://www.mbta.com/riding_the_t/accessible_services/default.asp?id=7108#rideserv
Reduced Fares for Customers with Disabilities
Persons with disabilities living in Massachusetts may qualify for a Transportation Access Pass (TAP) CharlieCard. The CharlieCard entitles you to reduced fares on all MBTA services including buses, trains, rapid transit, trackless trolleys, commuter rail and commuter boats. You may obtain an application by mail or in person at the Senior and Access Pass Office located at 10 Boylston Place. If you are a Veteran with a disability rating at or above 70%, have a Medicare Card, or are registered for The RIDE program, you are automatically eligible. (Special instructions are available with the application.) If you have a valid Massachusetts Commission for the Blind Travel Identification Card, you may present the Identification Card to the fare collector and travel free of charge. Call 617-222-5976 for further information. TTY users call 617-222-5854.
MBTA Elevator Update Line
The Elevator Line provides information on the status of elevators at all MBTA stations. The Elevator Update Line telephone number is 617-222-2828 or 800-392-6100 x6. Questions on elevator service can be directed to the MBTA Office for Transportation Access at 617-222-5123 (Voice) or 617-722-5415 (TTY), Toll Free 800-533-6282 (In MA).
Wheelchair Accessible Commuter Rail Stations
Fitchburg Line - Northside (To/from North Station)
The following stations are wheelchair accessible: Fitchburg,West Concord, Brandeis/Roberts, Porter Square and North Station.
The following stations are wheelchair accessible: Lowell, North Billerica, Mishawum and North Station.
The following stations are wheelchair accessible: Haverhill, Bradford, Lawrence, Andover, Ballardvale, Reading and North Station.
The following stations are wheelchair accessible: Gloucester, West Gloucester, Manchester, Beverly Farms, Monserrat, Beverly Depot, Salem, Swampscott, Lynn, Newburyport, Rowley, Ipswich, Hamilton/Wenham, North Beverly and North Station.
Framingham/Worcester Line - Southside (To/from South Station)
The following stations are wheelchair accessible: Worcester, Grafton, West Natick, Back Bay, Yawkey (during baseball season) and South Station.
The following stations are wheelchair accessible: Needham Heights, Needham Center, Needham Junction, Hersey, West Roxbury, Highland, Bellevue, Roslindale Village, Forest Hills, Ruggles, Back Bay, and South Station.
The following stations are wheelchair accessible: Forge Park, Norfolk, Norwood Central, Norwood Depot, Dedham Corp. Center, Readville, Hyde Park. Ruggles, Back Bay and South Station. Also, Foxboro Station, open for special events only, is wheelchair accessible.
The following stations are wheelchair accessible: Providence, South Attleboro, Attleboro, Mansfield, Stoughton, Canton Center, Canton Junction, Route 128, Hyde Park, Forest Hills, Ruggles, Back Bay and South Station. Also, Foxboro Station, open for special events only is wheelchair accessible.
The following stations are wheelchair accessible: Readville and South Station.
The following stations are wheelchair accessible: Kingston/Route#3, Plymouth, Halifax, Hanson, Whitman, Abington, South Weymouth, Braintree, Quincy Center, JFK/UMASS and South Station.
The following stations are wheelchair accessible: Middleborough/Lakeville, Bridgewater, Campello, Brockton, Montello, Holbrook/Randolph, Braintree, Quincy Center, JFK/UMASS and South Station.
MBTA Subway Lines
The following Orange Line Stations are wheelchair accessible: Roxbury Crossing, Jackson Square, Stonybrook, Green St., Forest Hills, Ruggles, Mass Ave., Back Bay, NE Medical Center, Downtown Crossing, State, Sullivan Square, Wellington, Haymarket and Oak Grove. Also Chinatown Station is wheelchair accessible on the northside only, towards Oak Grove. If you are travelling southbound towards Forest Hills and want to get off at Chinatown, go to New England Medical Center; cross the platform and board a northbound, Oak Grove train; go one stop back to Chinatown Station; exit station on north side.
The following Blue Line Stations are wheelchair accessible: Wonderland, Revere Beach, Beachmont, Suffolk Downs, Orient Heights and Wood Island. State Street Station is accessible on the outbound/to Wonderland side only. If you are traveling inbound towards Bowdoin and want to exit at State Street, get off at Government Center; cross the platform; board an outbound train towards Wonderland; go one stop back to State Street; exit station on north side.
All stations are wheelchair accessible: Alewife, Davis, Porter, Harvard, Central, Kendall/MIT, Park, Downtown Crossing, South Station, Broadway, Andrew, JFK/UMAss, Ashmont, North Quincy, Quincy Center, Quincy Adams, Braintree.
Currently, very limited wheelchair access is available on the Green Line, the oldest light rail system in the country, however, construction is planned over the next few years at 27 Green Line stations.
The following Green Line stations are wheelchair accessible:
"E" line: Heath ST/VA Hospital, Museum of Fine Arts, Park ST, Haymarket, North Station and Lechmere.
"D" Line: Riverside, Newton Centre, Reservoir, Brookline Village, Fenway, Park ST, Haymarket, North Station and Lechmere.
"C" Line: Cleveland Circle, Coolidge Corner, St. Marys St and Park ST.
"B"Line: Boston College, BU Central and Park ST.
Call the MBTA's Office for Transportation Access at (617) 222-1542 or (617) 222-5854 (TTY) for updated information on Green Line Access.
For Cities Other Than Metropolitan Boston, Call the MBTA Office of Transportation Access at 800-533-6282. People may be able to direct you to the appropriate Transit Authority. List of Regional Transporation Authorities: http://matransit.com/
MBTA Access Guide
Getting Around Boston: A Guide to Riding the T for People of All Abilities is a comprehensive brochure for navigating the MBTA. It was produced for the T by Adaptive Environments. Chris Hart is the principal author. He has been riding, in a wheelchair, the system's trains and buses for most of his life. He has studied urban design at Harvard University. Hart's knowledge of the T includes experience as a bus monitor checking mobile lifts.
The 64-page guide provides detailed information about every elevator, ramp, escalator, emergency phone and street orientation in all 80 T stations. It is the first comprehensive accessiblitiy guide of any transit system.
The guide is available at South Station-, Downtown Crossing-, Park-, State- and Government Center-T stops. It can also be downloaded for free as a PDF file here: http://www.humancentereddesign.org/resources/getting-around-boston-guide-to-riding-t-people-all-abilities
Fact Sheet last updated on: 8/17/2015
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