Language Line Services
This over-the-phone interpretation service is used by some of our MNIP member organizations.
In over-the-phone interpretation, Language Line Services interpreters listen to your limited English speaking (LEP) customer, analyze the message and accurately convey its original meaning to you or your staff member. It provides a quick and easy way for an organization to provide service to customers, clients or patients who speak limited English. Language Line provides interpretation from English into more than 170 languages, 24 hours a day.
Professionally trained and tested Language Line Services interpreters do not interpret word-for-word, but meaning-for-meaning. This is why non-English conversations can seem to take longer. Many English concepts that are communicated in one or two words can take several phrases to accurately describe in another language.
Language Line Services is also the only telephonic interpretation provider that offers Certified Medical Interpreters in more than 20 languages.
Some small towns or unpopulated states use this in their court system with speaker phones. It saves money on mileage, travel hours and cost for an actual interpretation.
The Massachusetts Trial Court has a contract with The Language Line. This is used when there isn't an interpreter available for the language needed. The language line may be used for intake interviews at the probation department, for arraignments or other simple proceedings.
Customer Service: 1-800-752-6096
Open an Account: 1-800-752-6096, option 4
http://www.LanguageLine.com
AT&T USADirectR In-Language Service
Your non-English-speaking friends and relatives living abroad can reach you by using AT & T Operators who speak their language. AT&T USADirectR Service provides over-the-phone translation services in 140 languages.
When they call you collect or with an AT & T Calling Card, they simply dial the AT&T USADirectR In-Language access number for their country and ask the operator to put their call through.
Follow the AT&T USADirectR Service dialing instructions for the country from which you're calling.
- When an AT&T operator or voice prompt asks you for the number you're calling, dial 831-648-7582.
- After the tone, dial your credit card or AT&T Calling Card number.
For additional information, call 831-648-7582.
http://www.usa.att.com/traveler/access_numbers/view.jsp?group=language
Additional Over-the-phone Interpretation Links:
Certified Languages International
http://www.certifiedlanguages.com
CyraCom
http://www.cyracom.com
New World Language Services
http://www.newworldlanguages.com
RIC International - Technical & Medical Translation
http://www.ricintl.com
INDEX coordinates the Massachusetts Network of Information Providers.
