Deaf-Talk, a telephonic and computer device which provides the patient with a view of the interpreter through a computer screen. Deaf Talk helps hospital staff to communicate with patients while waiting for interpreter and in those situations when the MCDHH cannot provide an emergency interpreter. http://deaf-talk.com, 860-633-3711.Available at Cape Cod and Falmouth Hospitals, as well as those listed below:
- Bay State Medical Center, Springfield
- Beverly Hospital
- Boston Medical Center
- Brockton Hospital
- Cambridge Health System
- Cape Cod Hospital, Falmouth
- Cape Cod Hospital, Hyannis
- Charlton Memorial Hospital, Plymouth
- Children's Hospital, Boston
- Falmouth Hospital
- Heywood Hospital, Garner
- Holyoke Hospital, Holyoke
- Jordan Hospital, Plymouth
- Mercy Medical Center, Springfield
- St. Anne's Hospital, Fall River
- St. Elizabeth Medical Center, Brighton
- St. Luke Hospital, New Bedford
- Signature Health Care Brockton Hospital
- South Shore Hospital, South Weymouth
- Tufts Medical Center
- U Mass Medical Centers (Memorial and University), Worcester
Educational DVD
"Cultural and ConneXions: Understanding Your Patients"
A 30-minute educational, cross-cultural DVD geared towards the health sector. It captures the voice and perspective of the local community on health-related issues. In this DVD, people from three different countries - Somalia, Cambodia, and Peru - were interviewed on topics such as traditional beliefs and practices, doctor patient relationships, adherence to treatments, and the importance of interpreters in the context of health care.
http://www.umassmed.edu/Content.aspx?id=47828
- CultureSmart
The Essential Piece,
medical interpreter training program, which is delivered in a variety of languages to qualified bilingual healthcare staff
http://www.culturesmart.com/about_team.php
- Office of Community Programs, Medical Interpreter Training
These participatory trainings will prepare students for more accurate medical interpreting within the Standards of Practice developed by the Massachusetts Medical Interpreters Association (MMIA).
http://www.umassmed.edu/Content.aspx?id=47676
MGH Point to Point Talk Program Booklets
American Hospital Association (AHA) Award Winning Booklets
English in the Hospital - Point to Talk is a 44-page, easy-to-use
booklet developed by the Massachusetts General Hospital to aid non-English speaking
patients in communicating with their caregivers.
Use of the booklet requires no prior knowledge of another language. Patients point
to the words depicting what they would like to say in their language and the English
translation can be read directly underneath.
This procedure can be reversed by the caregiver to provide a response
For patients who do not read in their language, two pages of illustrations can
provide the basis for rudimentary communication, which could be critical in
emergency situations. This booklet is available in 19 languages.
- Massachusetts General Hospital
The General Store
Boston, MA 02114
Telephone: 617-643-2616
Fee: $5.00, plus shipping
Contact: Tobi Simmons
http://www2.massgeneral.org/interpreters/requesting.asp
MGH: Working With An Interpreter
http://www2.massgeneral.org/interpreters/working.asp
MGH: Becoming An Interpreter
http://www2.massgeneral.org/interpreters/becoming.asp
MGH: Interpreter Community
http://www2.massgeneral.org/interpreters/community.asp
Hard of Hearing Awareness Kit for Hospitals & Medical Facilities
designed as an easy-to-use, low-cost solution for health care providers seeking to insure that patients with hearing loss can communicate and are safe while in their facility. Many HOH people have obtained these for their own use, providing them to their health care providers should the need arise. Each kit consists of a poster, small bright yellow self-sticking labels for application on all medical records, tent cards, and an instruction sheet outlining steps to effectively communicate with hearing impaired patients.
please send $3.50 check payable to Hard of Hearing Advocates ($2.50 kit + $1 postage) to:
Hard of Hearing Advocates (HOHA)
245 Prospect Street
Framingham, MA 01701
Fax: (508) 529-4069
hoha@charter.net
INDEX coordinates the Massachusetts Network of Information Providers.
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