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The Massachusetts Network of Information Providers for People with Disabilities (MNIP), coordinated by New England INDEX, is a collaborative effort of 130 nonprofit agencies in Massachusetts. Network members disseminate disability-specific information and make referrals to the public for free. Consumer contact with any of the members provides access to the expertise of the entire network.

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Featured MNIP Agency

Massachusetts Executive Office of Elder Affairs

EOEA

The Older Americans Act requires that all older persons and their caregivers have reasonable, convenient and direct access to free or very low cost information & referral services.   The role of these services should be to help callers identify, understand, and effectively use the programs that comprise the human delivery system.

The Elder Affairs' I & R Unit is responsible for answering the 1-800-AGE INFO telephone line and providing referrals and information on the myriad of services for elders and their caregivers in Massachusetts.

The I & R unit manages approximately 800-1000 calls per month and can assist elders and caregivers with obtaining information about health insurance counseling, caregiver services, service complaints, or finding a nursing facility or rest home.  They may also advocate on behalf of those who need special support.

The Community Care Ombudsman Program is a free program which assists Massachusetts elders 60 years old or over who are having problems with the health or social services they are receiving in their home or community.  These services include home health care, homemaker services, and adult day care.  Also, any medical, functional or support services provided to an elder in home or managed care.  Assists elders and their families by investigating and resolving their complaints and concerns.   Program provides education, referral and when appropriate mediation in these consumer disputes.

(617) 222-7408 (voice)

(877) 610-0241 (TTY)

(800) 243-4636

EOEA Web site

EOEA E-mail address


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